They charge 4 times more than what you could get a local guy to do it for. They sell it this way on the basis that you can't trust anyone else to do this kind of work for your home so wouldn't you feel better paying a little bit more with the peace of mind that it will get done properly?
And then, they send somebody out to do the work who is not qualified, not professional, not someone that you would even let into your home unless they stick the name Sears behind him. Several of the projects that I sold were never permitted and when homeowners would question our production team about where are the permits, all of a sudden there would be a permit application in the township. They don't pay the installers enough money to do the work the right way so the installers try to cut corners and don't pull permits unless they think they're going to need them. Salesmen are required to put extra money into the job to deal with special circumstances.
Sears does not always give that money to the installer to do the work, instead they try to get the installer to do as much as possible and pay them as little as possible. Their game is to come in start the work lock you into a contract order and then they may or may not finish it to the specification that your salesperson put together for you. No matter how simple the job is they plan on screwing it up. I left Sears and I now have a clear conscience.
Do not buy anything from these people. they are a one call close high pressure sales organization that is going out of business. The so-called project coordinators that they hold in such high esteem manage your project with zero oversight and have zero command of the position that they are in. The installers don't listen to these people.
The managers in the sales offices do not manage these people. And the salesman have no authority to manage the project coordinators. It is fascinating that this place has gotten by for so long on the name Sears alone. But they have really run it into the mud and it is a business model that is shared across the entire nation.
There is no one sells team that's above any of the other reviews that you read online if your review is in California it's the same thing you're going to get a New Jersey. They are more interested in gross sales then Happy customers with great completed projects installed. The salesman only get paid if your job gets installed, but his manager get paid and get bonused on how well he closes on day one. This business model is so backwards it is amazing that they have kept the lights on this long.
But beware they are very much aware that the end is near and their tactics are going to get even more egregious as time goes on. If you have a brain in your head and a dollar in your pocket, do not waste it with Sears.
Product or Service Mentioned: Sears Customer Care.
Reason of review: Poor customer service.