Purchased $4,000+ in appliances for new home. Condenser went out on fridge and they reluctantly fixed it.
It went out again and they refused to do anything for months. I threatened to go viral and they finally "discovered" that I was entitled to blue ribbon customer support. Two months later it was fixed after much foot dragging. I will spend much more on appliances, if I can get decent customer service.
Never again at Sears. Nice appliances, but they aren't worth the trouble.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of sears customer care. Sears needs to read this review and look into the issue (if any) according to poster's claims.