West Richland, Washington
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Argh, called today to schedule our annual service call for our washer and dryer. Was told our agreement expired yesterday and after 4 repeat calls because I kept getting cut off I was told the only way they could schedule a service call was if I renewed.

They wouldn't honor the 1 day lapse despite us being Sears/Kenmore customers for years and years!

They never even sent a reminder notice to let us know our contract was about to expire. I can't believe this

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss warranty issue of sears customer care. Sears needs to read this review and look into the issue (if any) according to poster's claims.

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