Update by user Jan 22, 2014
Sears eventually delivered the refrigerator in the right color on December 29. They took away the white refrigerator, which they will now have to sell as a used appliance.
Had they just changed the color number a week before the first scheduled delivery they would have saved a lot of time, grief, energy, and money.
I have to believe that, in this day of fantastic technology, someone can set up the program that will allow Sears to make a minor change like the one I requested with a few simple strokes on a keyboard. I hope that Sears will attempt to streamline the way they handle orders.
Original review posted by user Dec 14, 2013
SO annoyed with SEARS right now. On 12/2 I ordered an refrigerator from them as a Christmas gift for my mom. It was to be delivered on December 14. When I told her about it, she said she would rather have it in bisque rather than white. I immediately called and tried to get the color changed on the order.
Customer service was not very interested in helping me. They said I could cancel the order and reorder it (at about $120 higher than the Cyber Monday price) or have mom take delivery and then send it back for the other color. (Is that idiotic or what?) I then wrote to customer service and received a return email advising me to call the delivery people directly.
I did that immediately and explained my request. I was told someone would get back to me within 24 to 48 hours. I waited, and when no one called, I called again on Wednesday morning and explained my request to a different person. I was again assured that someone would call me.
Again, no one called me and I phoned hem again yesterday morning. I was told that someone would call me within hours. Want to take a guess what happened? Or didn't happen?
Today the refrigerator was delivered. In WHITE. I have already sent an email to their customer (dis)service department expressing my disgust. I don't plan on EVER buying another appliance or anything else from Sears again. They hire incompetent people/just don't care.
Friends, if you can shop somewhere else, please do so. I would have ordered the fridge from ALBO in South Jersey, but they don't deliver to New York.
Product or Service Mentioned: Sears Delivery Service.