I bought vinyl siding from Sears four years ago. It was horrendous.
It took twice as long and cost me $13,000.00 with the so called 50 year warranty. Needless to say the warranty should only be used as toilet paper. I had a piece of my siding coming off and called customer service and be told that labor is not included and they would be right out. After almost 2 weeks, I called again to be told they called but got "my mother" who didn't speak English, also that my GARAGE DOOR would be fixed soon.
First of all my mother died two years before and it was my VINYL SIDING that needed repair. After more calls someone came out and nailed the piece to my house. Now there is rust from the nail. How *** is this company!
Then they called last night at 8:55 pm and said there was a "breach of their records" I CANCELLED MY CARD and told them never to contact me again.
When I asked about the breach was was given a rude and nasty explaination of how it was under investigation and was not allowed to know about the incident. If my credit is ruined and I get a bill I will take them to court!
Product or Service Mentioned: Sears Repair.