So, I just purchased a washer from Sears. They installed it and one month later, it started leaking. I called to schedule an appointment. After being transferred numerous times and being on hold for 30 minutes, I finally did the live chat online. I then found out it would be 2 weeks to get an appointment. I asked to speak with a supervisor and after waiting 20 minutes online, was finally told there was no supervisor. I was then even more annoyed and questioned the lack of a supervisor. I was then told 10 minutes later that the supervisor, Donald Edwards, was in a meeting and wouldn't be available and that I should call to speak with someone or try chatting again in an hour or so. This took about 50 minutes.
I then called, and was then told that there were 4 other callers waiting to speak with a supervisor. While waiting, the regular agent, then told me that I would have to pay $75 to schedule the appointment that is 2 weeks out. I just bought the thing, Sears installed it, why do I have to pay? This is ridiculous! It has now been 35 more minutes on hold and I am still waiting for the supervisor.
Ok, so I got the supervisor. Who, of course tells me the same script as everyone else. She stated her name was "George" (even though she could barely speak English and did not sound at all like a George) and that she can't give me a last name. She also told me that she had no supervisor. If that is the case, I can see why Sears has so many problems. After dealing with "George," of course, nothing changed. I am stuck with an appointment 2 weeks out. And, she didn't understand why waiting for 2 weeks for an appointment is an issue. I did find out that I am not responsible for the $75 fee unless it is a part not covered by the warranty. However, she couldn't tell me what parts are not covered by a warranty. She then referred me to call back the next day to get that information.
After spending 2 hours of my time just trying to schedule an appointment, I am totally fed up and in desperate need of a beer!
Sears sucks! I am never purchasing an appliance from them again!