Purchased washer for family member. First, delivery man calls and asks for a five rating before even delivering washer.
Family member was having problems with washer on 11/3/2012 day of delivery. I spent three hours on the phone getting transferred, hung up on and waiting half an hour to get some out to take care of problem. Repair man shows up, hoses not connected properly. Washer is kenmoore top loader.
Still having problems with washer. Called on 11/6 to have washer picked up and returned. Spoke with three different people in three different depts. Sydney stated I would get an email for pick up.
No email. Called customer care. Was told nothing in system. Great, starting over again.
So pissed off I called corporate and asked to speak with ceo office, Yeah, she was really concerned, Not! Sears has too many departments, to many inept employees, too many rude employees and I doubt the ceo could give a rats ***! My advice, if you have a complaint call this number ( 847) 286-2500
and ask for the ceo's office. Maybe, just maybe he will get a clue.
Oh and here is the kicker. I get a call to rate the delivery person. Gave mostly ones and a few twos.
Get a call as to why I gave a low score. Need I say More!
Product or Service Mentioned: Sears Repair.