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Update by user Dec 03, 2014

Sears resolved issue by giving me a new dishwasher



Original review posted by user Nov 03, 2014

I purchased a dishwasher with a protection agreement from SEARS and they have been trying to fix it for 3 months know and when I talked to customer service last they said I would get a new dishwasher but when the serviceman cam out he called in and they said that they wouldn't do it even though 2 employees said they would including a supervisor. I called back and talked to another supervisor who said He would check into it and call me back and never did what kind Sears used to take care of there customers but not anymore. I just purchased a new dishwasher from someone else and won't use them again

Reason of review: Damaged or defective.

Monetary Loss: $499.

Preferred solution: Let the company propose a solution.

I didn't like: Service.

Company wrote 0 private and 1 public responses to the review from Nov 03, 2014.
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New London, North Carolina, United States #910193

They resolved the problem thanks

to Anonymous #910367
Sears Response

We're really glad to hear this. If you need further assistance, please don't hesitate to reach out to our social team.

We are always here to help.

• Sears Facebook: http://on.fb.me/18CwSqp

• Sears Twitter: http://bit.ly/1BK1jbL

Both channels are moderated M-F from 8a-8p CT, Sat-Sun from 8a-6p CT to happily assist our members with any issues they may have!

Warm Regards,


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