I purchased a refrigerator with a defect and General Electric stood behind the product. They immediately sent a repair person to fix the refrigerator and another person to fix the dry wall and paint damage that the defect caused to my home.
In no way was I responsible to any of the damage. I was very pleased with the GE service and would recommend GE as a manufacturer.
Clearly, based on the comment this is a sick, elderly person and he does not deserve such a run around.
I am disgusted by the undo stress this is putting on this person and would not advice anyone to purchase an appliance from Sears. I use a local family owned appliance store and believe that buying local is the way to go.
Reason of review: Poor customer service.