I ordered a computer from Sears.com on December 13, 2012. Fearful that it would not show up on time for Christmas I called and cancelled order about 2 hours after placing the order.
I was told that my order was cancelled and that I would receive a refund in 3-5 business days. Later that day I received an email stating that it was cancelled and that I would receive a refund in 3-5 business days. The next day I received an email stating that my order was being processed. I called Sears customer service and the person I spoke to could barely speak english.
They told me they could not help me or find a supervisor for me to speak with and to call back later. I called back later, spoke to a young woman who told me she would cancel the order and that I would receive my refund in 3-5 business days. I received an email from there customer service asking about the experience. I told them that they needed to employ people in customer service that could communicate.
The next day I received and email stating that my order was not canceled and that I could return it to my local Sears for a refund when it arrived. I did not have it shipped to my house as it was a present. It was being shipped to the Sears in Bethesda. I have been going back and fourth with them.
Never able to speak to a Supervisor. I get one email stating the order is canceled and that I will get a refund in 5-7 business days. Today is December 26th. I received an email stating that my order is at the store and to come an pick it up.
I am going down tomorrow after work and raise holy heck! I will never buy from Sears again.
No wonder they are going out of business. I am going to cause such a scene it will drive customers out of the store.