The customer service dept is by far the worst I have ever dealt with. Please speak to the store mangers first.
CS staff refused to let me speak to anyone further, threatened to note my file and refused to even give an in store credit for a unsuitable gift with proof of purchase, in origonal packaging, not used or damaged all because I was less than 2 wks past the xmas date. Mind you we had 1200 sale pending and the item was 30. The cs line has no rationale what so ever which is disturbing being in the same field. The dept store I worked at would never be so foolish as to avoid a 1200 sale over 30 let along the 6400 we recently paid for full appliances for our new home.
Sears does not know how to establish when to make a minor exception.
Ridiculos. But again, the store manager rectified the whole unpleasant experience so please try that route first.
Product or Service Mentioned: Sears Manager.
Monetary Loss: $30.