I am MR from south texas and purchased a washer, dryer and refrigerator. I also paid the extra to have it delivered and requested a time that i would be home.
I get a call the night before and the wrong time was stated. I could not be home in the middle of the afternoon. so i called them and told them they needed to come later. They stated they could not guarantee the time, and I said neither can I.
We had it rescheduled a second time. And again the same b.s.!! I told them to just cancel the *** order. I was not going to be held hostage by appliances and that i was the customer, and I was paying over $2000.00 for merchandise that hasn't even shown up after 3 weeks!
But my bill sure did! With absolutely NO hesitation the CSR Pam said she would cancel my order and that was that. I asked to speak with a manager, and was put on hold for several minutes and Ana finally came on. She was about as helpful as Pam.
She kept giving empty apologies and offered nothing in an effort to assure me I would have my appliances in the time frame I needed them. All she said was that there was no guarantee and she could reschedule. I was so pissed and told her that I found it amazing that NO ONE I talked to was at all interested in keeping business from someone spending a lump sum of money! She too said I could cancel.
So I did just that.
I will spend my money else where.
Product or Service Mentioned: Sears Manager.