Sears deliver of a new washer/dryer.(1st delivery) damaged walls, no booties, and washer not working correctly.
3 phone calls and hours later second delivery scheduled. (2nd attempted delivery) no booties and the washer was dented. 2 phone calls and hours later 3rd delivery scheduled. (3rd attempted delivery) no booties.
I sent the delivery individuals away as we are a "no shoes" household especially since the first delivery left us with carpet stains. We are 2 1/2 weeks past the delivery guarantee without resolution.
Following a "manager" calling us to resolve the damaged walls and carpet his resolution was to have the delivery person whom inflicted the damage.
That turned into the most unproductive conversation where I explained the damage and he denied it.NEVER EVER purchase something from SEARS!!
Monetary Loss: $2200.