Sears used to be a wonderful family store. My father was a customer with them all of his life. He brought everything from Sears. During that time, customer service was the BEST in the world.
The last ten years, there has been a decrease in competent and knowledgeable customer service and customer solutions workers.
I am very disappointed in my last sales encounter with Sears where I purchased a mattress with a warranty that was not provided to me for reasons that have no grounds of the warranty. I will not be doing business with them much in the future. I miss the Good Ole Days with Sears.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss warranty issue of mattress. Sears needs to read this review and look into the issue (if any) according to poster's claims.
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