Sears used to be a wonderful family store. My father was a customer with them all of his life. He brought everything from Sears. During that time, customer service was the BEST in the world.

The last ten years, there has been a decrease in competent and knowledgeable customer service and customer solutions workers.

I am very disappointed in my last sales encounter with Sears where I purchased a mattress with a warranty that was not provided to me for reasons that have no grounds of the warranty. I will not be doing business with them much in the future. I miss the Good Ole Days with Sears.

Reason of review: Warranty issue.

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