Unbelievably bad customer service.
I swear this is true. I called them again today, after the last guy botched everything. Today I spoke with Thomas, in Central Pine, Texas. Employee ID 15145. When he answered the phone, I heard him say "Sears customer service, how may I resist you?". Then I heard the phone being shuffled, and he said "Sears customer service, how can I help you?" He must have thought he was off the microphone when he first answered.
And resist me he did. Unbelievable.
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