I have had a few bad experiences with Sears customer service at the Portage Mi location, so I decided it was time to call Sears corporate. After a brief search I found this site and the information I was looking for was listed.
I called the Sears number P.C. listed and sure enough got a very concerned rep. Patrick listened to my story's and was sincerely apologetic. He gave outstanding service, the kind I would hope to find at the store level.
I feel confident making this call will resolve lack of service at the Portage store and other Sears stores as well.
If you have a similar experience at your Sears I would suggest you call 800.549.4505 and give Sears a chance to correct the issue.
If they don't know how they are doing at store level, then they can't correct it.
Reason of review: My bad experience was turned into a good one after contacting Sears corporate Customers relations.