Not resolved

We are regular Sears customers for our major appliances. We purchased a refrigerator in July 2015 and had it delivered by the Sears delivery service.

The deliverymen goughed our brand new hardwood oak floors in three places about 6 feet long. They failed to lift the refrigerator when they moved it. They rolled it, which is fine in a straight line, but they turned it and each time they turned it they left gouges in the floor.

We have called the local store, the warehouse, the deliverymen, the Dianex folks that Sears says are responsible.

And nothing but the run around.

One says the other will call, and the other never calls, we get routed to their foreign call center, where we have to explain very slowly the claim, only to be cut off repeatedly, and have to call again. In the end no response.

Reason of review: Your delivery service damaged my new oak floor.

Monetary Loss: $1195.

Preferred solution: Full refund.

I didn't like: Damage to my floor by their delivery.

  • Floor Damaged
Company wrote 0 public responses to the review from Oct 12, 2015.
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