I recieved the card about the recall on November 23rd, 2012.
As per the recall instructions, I cut the cord and printed out the label and mailed it on the same day.
I started calling their customer service number after 4 weeks. They gave me the reference no for my call and told me that he will call back with the status.
Two more calls and still nothing. It is more then 2 months now & I have not received the payment / check yet for the dehumidifier.
Yesterday I received the 25% discount coupon for buying the dehumidifier & instantly ripped it off and is now in recycle bin, since I have no intention of buying another junk from Sears ever.
Infact I have not stepped in to Sears even once in the last 6 years. I had the worst experience with their Kenmore washer & dryer as well that I bought 12 years ago. Now this second worst experience with the de-humidifier recall, means that they have lost the entire generation of my family from being their customer.
Product or Service Mentioned: Sears Coupon.
Monetary Loss: $100.