We recieved the card about the recall in November and immediately cut the cord, printed out the label, and did everything according to directions.Now, two months later, we've heard nothing.
Three calls to their customer service number, and they ask for the tracking number, not the confirmation number we were told to keep. The label had their address also as a return address, so there is no reason they should not have received it. We ask for a supervisor, none available. We ask what we can do (send in another part?), no answer.
The reps just repeat, we don't have your package.We plan to call again on Monday, when a supervisor supposedly be there, but if we don't get answers, we will not let this drop!
Monetary Loss: $100.