We bought a washer at the sears outlet around the corner from our house. We paid for delivery.
When it arrived, it was severely damaged. I refused delivery. They called to schedule a delivery of another unitl. When it arrived, it was the same damaged unit.
I went back to the store and canceled the order and exchanged it for another washer. That one was delivered not only severly damaged, but without any moving bolts in the back of the unit - most likely ruining the entire unit - and someone had written in marker on the warehouse copy of the receipt a lot more damage than our receipt showed. It was clearly fraud. I refused to accpet that unit either.
We finally went back to the store and got the whole thing refunded. Still, every morning I receive phone callse from their automated caller to call them back. 3 phone calls later and we can not get the morning phone calls to stop. Today I received 7 calls at 8 am in the morning for an item we already got our refund.
This company does not know what they are doing. Don't shop there unless you can take the item home in your car that night.
Even then, check other places. I bet you can get it cheaper elsewhere.
Monetary Loss: $800.