I ordered a washer/dryer with all necessary parts and full installation. On the day of delivery they took my old washer and dryer (which still worked) and left without installing the new washer and dryer because they didn't have all the parts. The service department was extremely unhelpful when I contacted them about this. Sears should have called me up to delay delivery instead of leaving me stranded without a washer/dryer.
Sears doesn't have their own delivery/installation people. They contract out to anyone. So the delivery people will just want to get out of their as fast as possible.
I advise people to not purchase from Sears.
Monetary Loss: $2400.