Austin, Texas
Not resolved

Why do you treat customers more as adversaries than appreciated customers?I purchased both a riding mower and new fridge this year from Sears.

When purchasing the fridge I paid additional for removal of my old fridge. During delivery the driver stated he did not have room in his truck for removal. How is it possible to remove a new fridge from truck and not have room for another fridge of same size? This is a mystery.

He stated that they would be back that afternoon or 3 days later on Sunday. A week went by without a word. After numerous calls and emails a delivery was scheduled. This time the driver stormed in taking out a large tree in my front yard.

He said "sorry" before leaving and driving back over the tree now in my driveway. I immediately emailed this event to Sears explaining that I was upset. Can you explain to me how Sears response to their delivery team driver causing personal property to a customer is to suggest calling their 800# 3 days later after the weekend?

Why is the burden of this on me?

Review about: Refrigerator.

Review #665124 is a subjective opinion of a user.

Layout of Store
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Product or Service Quality
Not specified
Reason of Review / Monetary Loss Problem with delivery / $2000
Preferred solution Not specified

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