Austin, Texas
Not resolved

Why do you treat customers more as adversaries than appreciated customers?I purchased both a riding mower and new fridge this year from Sears.

When purchasing the fridge I paid additional for removal of my old fridge. During delivery the driver stated he did not have room in his truck for removal. How is it possible to remove a new fridge from truck and not have room for another fridge of same size? This is a mystery.

He stated that they would be back that afternoon or 3 days later on Sunday. A week went by without a word. After numerous calls and emails a delivery was scheduled. This time the driver stormed in taking out a large tree in my front yard.

He said "sorry" before leaving and driving back over the tree now in my driveway. I immediately emailed this event to Sears explaining that I was upset. Can you explain to me how Sears response to their delivery team driver causing personal property to a customer is to suggest calling their 800# 3 days later after the weekend?

Why is the burden of this on me?

Review about: Refrigerator.

Review #665124 is a subjective opinion of a user.

Product or Service Quality
Discounts and Special Offers
Layout of Store
Reason of Review / Monetary Loss Problem with delivery / $2000
Preferred solution Not specified

Had an Experience with Sears?

Submit review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

"...The package that was delivered from Sears had already been opened and the tree had an electrical short and would not light up..." Read more
"I ordered a washer and dryer that came with a pedistals. I received the washer and dryer but never got the pedistals. I called sears and was told that it..." Read more
"Service guy came spent 5 minutes or less. He did not leave a list of things he checked or serviced, nothing to sign or review, just said goodbye and walked..." Read more
"I bought Garage door opener and was planing to install it next day, Next day, I opened the box to read installing instruction and I found there is more work..." Read more
"I am a newbie to cameras. I bought a Canon T5i and wanted to take more photos than just full auto mode. I saw an ad from Dustin Moose Winans..." Read more
"It is my first time buying an item here in DHGATE and that item is a pair of shoes and I was surprised at what I have received, the reviews..." Read more
"I bought Liz Claiborne flex brown ankle boots and after wearing them 3 times they are falling apart...." Read more
"I always have issues finding trendy clothes that fit me perfectly. Rosegal has been a life-saver. They have trendy clothes that you can buy on a budge. I used to..." Read more