I ordered a fridge during the Black Friday sales. Was told that it would be delivered on Tuesday, 12/13.
I received the confirmation call on Monday night, saying that it would be delivered between 12:45-2:45. When it didn't show up, I called at 3:00 and 5:30, both times I was told that it was on the way. I called back at 7 when it still wasn't here, Customer Support told me that the delivery was not going to occur today and that they'd reschedule for Thursday. Thursday, same thing - I received the confirmation call last night, then this morning got a call from the driver saying he only had the ice maker, and that I'd need to reschedule for tomorrow.
I called to do so, was told to not worry, they could guarantee delivery on 12/23!?! As I'm not a fan of being told multiple different stories, I cancelled the order.
Their support department is entirely off-shore and has no real visibility into the delivery process. I will not make any further purchases from Sears.com.
Product or Service Mentioned: Sears Delivery Service.
Reason of review: Problem with delivery.
Monetary Loss: $1000.
Preferred solution: Full refund.
I didn't like: Delivery.