We were given a delivery window of 9:45 - 11:45am. No shows.
Called delivery tracking service at 12, 1, and 2. Each time they gave us a line of *** that we were next on the list. This was the only day off I had from work this week. Needed to run a bunch of errands, but now my entire day was blown.
At 330, they cancelled the delivery. AND HERE'S THE CATCH!!! The cancelled because that morning (THAT MORNING) when they loaded the fridge into the truck, they noticed it had severe damage and wouldn't be delivering it. They didn't let us know that until 330pm???
And the delivery tracking service just spewed a bunch of lies about them being on their way. (I'm sure the phone ops didn't have the info, but this just proves how archaic and worthless Sears' delivery service is!) We are cancelling our order and going with Lowes. (and we aren't getting a new fridge for kicks. Our other one died.
So thanks to Sears we are now without one for going on two weeks. )
Product or Service Mentioned: Sears Delivery Service.
Reason of review: Problem with delivery.