Beulah, North Dakota
Not resolved

I ordered arange online from Sears and it was sent out and arrived damaged on a day when we were not at homeso we could not send it back at that timewhen we saw that it was damaged we called and spent about 26 hours so far on the phone getting nowhere with the Sears call centerfinally someone who said they were at the Sears Arizona Resolution Center told us they would get some of our money refunded and we could reorder a new range as the other one had been discontinuedwe've been ordered a better model which cost even more now it has been 4 months and we have not seen anything of this new range and they have not picked up the damaged range whenever we call we are givin bogus numbers to call to solve our problem some of these numbers are disconnected and some of them go to fax lineswe have spent 1500 and have nothing to show for it but a lesser broken range and no one can tell us when the new range will be here or if it will ever be sent this is obviously pure robbery we have ordered many appliances through Sears without any problems a long time ago but now sears is obviously broken and I will never buy from them again

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