Product: Sears Delivery Service Clear all filters (0 of 377 reviews match)
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Spent a very large amount of money on a suite of Kenmore appliances at the Sears Arbor Place. The order was mistyped by an inept salesperson and thus delivered incorrectly. Been trying for two days to get it fixed. Going as far to drive to the store to speak to the...
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1.0
Product
Sears Delivery Service
I liked
  • Prices
I didn't like
  • No ownership to solve problem
  • Sales person on floor
  • Poor management response
#1306111
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I purchased an electric dryer on 7/11/18..delivery date was set for Friday 7/13/18..a courtesy call was supposed to be sent to assure 2 hour window for delivery. The courtesy call went to the alternate number not the primary number which i wasn't aware of at the time....
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Sears Delivery Service
#1304713
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I bought a rather huge Craftsman tool chest for my husband , spending close to $2000, but when the men delivered they would not help set it up. It is quite heavy over a thousand pounds and there is no way two seniors could handle this. What did Sears expect us to do...
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Anonymous
Jeff Czarnec

Same thing for us

Anonymous
Ann Marshall

Are you kidding? Did you ask if the delivery men were going to set up your husband's toolbox? It cost MONEY to spend 2 hours assembling a toolbox. Sears had the worst customer...

Product
Sears Delivery Service
#1281664
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She became very rude (he was on speaker phone) at which point husband shared he would go back to store, talk to store manager again and hopefully work something out; if not the delivery/install people would be responsible for Sears loosing business. Husband did go...
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Sears Delivery Service
#1280855
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My wife and I had bought a billiard table for our upstairs game room for our brand new house. Delivery day came and two men brought the billard box in. One of the delivery men stated there is no way we can carry this upstairs as they only have 2 guys. We told them we...
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Anonymous
Mina1985

Thinking you could do a better job, next time drag it up the stairs yourself. Problem solved

Anonymous
Rash Adelie Penquin

What is obligatory upon delivery is examination by the consumer/purchaser. Once physical contact is made to the delivery address and the item is signed off for, their obligati...

1.5
Product
Sears Delivery Service
#1250999
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Sears arrived 2 hours before scheduled delivery so we hadn’t removed the old bed out of the way. They refuse to wait or help move so they just dropped off and left saying they’d be back to assemble later. We quickly removed the Bed and waited for them to return. Never...
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Anonymous
Mina1985

Sounds like *** poor planning on your part.

Anonymous
Anonymous

As someone who is currently caring for an elderly mother myself I have to say I think your mother's problem is useless children. You seriously can't put together a bed without...

1.0
Product
Sears Delivery Service
#1249904
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Sears - Suck it

my friend ordered a phone from them and it never came and she didn’t get a refund so sears you can eat my crustyness
2.4
Details
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
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Website
Product
Sears Delivery Service
#1245870
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The store manager even emailed the Warehouse whom is owned by Sears BUT is not Sears. The Marketing Manger contacted me but NEVER followed up or returned my calls after 10 days of trying to reach him back. So every phone call I make regarding this starts with: "I'm I...
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Anonymous
Macys Gray

I wish sears stop taking customer's money, without fulfilling their part of the bargain. I just called USPS for my package and was told, to call sears because their were no pa...

1.0
Product
Sears Delivery Service
I didn't like
  • Whole process
#1245582
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Delivery cancelled 6x by sears for paid refrigerator

We bought and paid a refrigerator 2 weeks and sears cancelled the delivery 6x. We have a party on may5, 18.
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Product
Sears Delivery Service
#1242934
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Early April we bought a freezer on line from Sears using our reward points. At that time we were told we would have to wait 2 weeks for a delivery. We received 3 calls that the delivery would take place between 1 and 3pm. The delivery never came and we received no call.
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AeternumVale
RashAdeliePenguin

My mother went through the same thing. Contact your States AG and the FTC. The only way to get Sears/SHC attention is to inform them that you carried it through. The FTC will ...

2.8
Product
Sears Delivery Service
I liked
  • Reward points
I didn't like
  • Lack of interest and value show of my time
  • Delivery difficulty
  • Employees who had difficulty speaking and understanding english
#1242622
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