Product: Sears Delivery Service Clear all filters (0 of 383 reviews match)
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after being told I would receive my washer and dryer on 9/7, received no email update that let me know date of install and delivery was changed to 9/11... It is now 9:11pm on Monday, 9/10/2018, and still no contact... after going thru the menu of phone options, I was...
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Sears Delivery Service
#1352177
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Spent a very large amount of money on a suite of Kenmore appliances at the Sears Arbor Place. The order was mistyped by an inept salesperson and thus delivered incorrectly. Been trying for two days to get it fixed. Going as far to drive to the store to speak to the...
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1.0
Product
Sears Delivery Service
I liked
  • Prices
I didn't like
  • No ownership to solve problem
  • Sales person on floor
  • Poor management response
#1306111
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I purchased an electric dryer on 7/11/18..delivery date was set for Friday 7/13/18..a courtesy call was supposed to be sent to assure 2 hour window for delivery. The courtesy call went to the alternate number not the primary number which i wasn't aware of at the time....
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Sears Delivery Service
#1304713
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I bought a rather huge Craftsman tool chest for my husband , spending close to $2000, but when the men delivered they would not help set it up. It is quite heavy over a thousand pounds and there is no way two seniors could handle this. What did Sears expect us to do...
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Anonymous
Jeff Czarnec

Same thing for us

Anonymous
Ann Marshall

Are you kidding? Did you ask if the delivery men were going to set up your husband's toolbox? It cost MONEY to spend 2 hours assembling a toolbox. Sears had the worst customer...

Product
Sears Delivery Service
#1281664
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She became very rude (he was on speaker phone) at which point husband shared he would go back to store, talk to store manager again and hopefully work something out; if not the delivery/install people would be responsible for Sears loosing business. Husband did go...
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Sears Delivery Service
#1280855
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Ordered a refrigerator on-line. On 5/1 I was told a delivery date of 5/22/2018. Fridge was paid for on 5/1. Was never told that it was not going to be delivered on 5/22/18 or that it was back-ordered. Nothing. No communication whatsoever on my purchase. Fridge did not...
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2.7
Product
Sears Delivery Service
I didn't like
  • Transferred without success
  • Promised a delivery date which was missed with no new eta
  • Everything was a 3rd party problem
#1262756
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I get a call from a delivery manager not employed with Sears stating Sir, you product was not at the store to be picked up for delivery. Didn't the store call and tell you that. NO....had many text and calls that it would be on time. Called store to cancel...
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1.5
Product
Sears Delivery Service
I didn't like
  • Delivery or customer service
  • Could not cancel order terrible
#1262473
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My sister, Scottsdale, Arizona, ordered a Refrigerator/freezer from Sears. I paid for it with my credit card. One was delivered and the installation was a joke. My sister had to provide tools for them to use. They could not get get the doors balanced. So, she ordered a...
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Anonymous
Anon

Your experience has outlined exactly what you bought, and who you bought it from. Thank you for sharing your experience

1.5
Product
Sears Delivery Service
#1262139
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I purchased a refrigerator from Sears. The first time it was to be delivered the delivery men said it wouldn't fit through the kitchen door. The refrigerator was returned to the store. The manager and I measured it after it arrived back and there was 2 inches to spare...
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Sears Delivery Service
#1260859
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Put on hold for over 30 minutes each time I called. Customer service sucks at sears! . If I could give lower than 1 star review I would. Now table won’t arrive for another week according to sears direct customer service I finally got after automated 10 min questioning. Sears...
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1.2
Product
Sears Delivery Service
#1258124
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