I purchased two appliances that were scheduled to be delivered on the 20th. I received a confirmation phone call the night prior and got everything ready for the next days delivery.
Three minutes prior to the "window of time" they gave me, I got a phone call stating due to weather there was to be no shipment made to my home today, they would call back to reschedule. Big problem because I am now without a working range, therefore, no means to cook! The next day I spoke with someone who informed me that one of my appliances had made it to the wharehouse but could not be delivered until the 26th, but that I was more than welcome to pick it up myself! Now there is no expected delivery date for my other item that was initially delayed due to "weather"!
After multiple 30 minute phone calls I was still dissatisfied.
I understand that problems arise, however, I do not care to be lied to! This is not the first time that I have purchased appliances from Sears, however, it WILL be the LAST!
Product or Service Mentioned: Sears Delivery Service.