Yep, that about sums it up. Refrigerator delivered with dents, replaced it with the wrong refrigerator, finally got it right.
Three missed days having to be home for delivery. Our brand new microwave came with a dent too. Good luck actually getting a hold of someone. The entire Sears operation is based on good customer service when you buy, and then a total fiasco operation of customer service reps passing you off or conveniently disconnecting you.
Solving even the smallest problem will take an hour at a minimum.
Save yourself the hassle and never buy from Sears. There are too many good options out there for products and customer service.
Product or Service Mentioned: Sears Delivery Service.
Reason of review: Bad quality.