Never in my life have I seen such a joke of a delivery team. My delivery was set on a day I was off work and I had open availability from 7 am until 9 pm which is more than enough time to deliver a mattress set.
I waited... and waited... and waited....
NO call and NO show.
I called the store which gave me an 800 number. I called "delivery solutions" which said the driver was running behind, (no kidding? ) and that he should have called (really, Ya think?) but he was having a "family issue" and the rest of his deliveries would be rescheduled. I understand emergencies but I also expect professional courtesy.
Someone could have contacted us. The next delivery date I had to take a day off work, but was promised the morning (before noon) delivery time so I only had to take half a day off. At 2:00pm I called my boss to say I wasn't coming then called the 800 # again. No surprise, "Mike" was running behind but I was next on the list and he would be there within the hour.
Three hours later, no call and no show, I called back. I was assured he was on his way. He never showed. I canceled my order.
I repurchased a similar bed for a better price online and it was delivered with no problems on the date promised.
I have been a Sears customer for over 30 years. I will continue to shop in-store but will NEVER buy another bed from them or anything else that requires their "Delivery Solutions." I do not understand why they would contract with a company that is so incompetent, unconcerned with customer relations and blatantly unprofessional.