I own a home in Middletown,N.Y.and used Sears Home Improvements to purchase and install replacement windows for my home in 2005. The windows and the installation came with a 30 year warranty.
After two years I had my first problem with the window installation, the warrantied architectural sealant around several windows was separating and leaving gaps between the window and frame. Sears did not honor the installation warranty they wanted to charge me to reseal the windows. My second problem occurred this September 2009, one of the windows hermetic seal is defective and again Sears refused to honor the Warranty an replace the window without charge to me. They want me to prepay $150 dollars before they will replace the warrantied window.
What good is Sears warranty?
Product or Service Mentioned: Sears Installation.