Not resolved
Customer service
Product or Service Quality

I bougth a computer in October 2013 and paid for a 2 year full warranty. In August 18,2015 I took my computer to the repair center in Puerto Rico and they told me they no longer repair computers .

So they gave me a telephone to call (I-800-927-7836) which I did.

After 45 minutes talking with the service representative they told me the warranty did not cover the repair (to fix the laptop cover right side).I told them that when I bougth the warranty for 2 year they did not informed nor gave me any document indicating that there were limitations in the warranty ,so I assumed it was a full warranty. The warranty cost was $121.99 or 34% of the computer cost of $349.99.My salescheck # is 010179020274

Product or Service Mentioned: Sears Repair.

Reason of review: Warranty issue.

Monetary Loss: $70.

Preferred solution: Full refund.

I liked: Phone reps nice.

I didn't like: Lengthy dispute process, Poor service poor product.

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