My wife buys this Cooler and it dies after 1 & 1/2 years. We call Sears Service and finally 2 weeks later the repair guy shows up.
Before he has a chance to take his shoes off the guy is asking me how I am going to pay for the service call and they don't accept cheques.... Not what I was expecting to hear right from the start. After looking and fiddling with the Cooler he decides he has to take it to the shop for repair. 3 weeks later I have to call Sears to check the status and they had to get back to me.
The next day they call and and say the Cooler is non repairable and they offer me $206.00 credit towards a new one. Why on earth would anyone even consider buying another Kenmore Wine cooler when the first one died after 18 months. Bottom Line, Sears would not replace it and they didn't care how good a customer we were. I tried calling a customer manager and they would not do anything for us.
I hope they realize what the true cost of an unsatisfying customer really is. Alicha in customer service did not care she would not give me her last name or customer number.
Product or Service Mentioned: Sears Repair.