After 7 feet of flooding in my basement, I need a new washer, dryer, dehumidifier and water heater. Luckily, I only ordered the washer and dryer from Sears.
The delivery "team" arrived this morning. The woman smelled like she hadn't bathed in weeks but she did a great job of banging my $1300 appliance down the stairs. It's a shame neither one of them thought I would want the machines hooked up. I called and was told they'd return later today.
After 3 more calls, I'm now being told they will be back in 2 days and I will get my refund in 7-10 days. Hopefully, I will be charged a restocking fee as well.
One helpful representative suggested that I return them myself if I don't feel like waiting. Sears couldn't give their merchandise to me.