Not resolved
2.2
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
0 comments

$120 DieHard Battery Gold 72 months warranty.Local Sears Automotive closed subsequently.

Battery useless at 43rd month. 43/72 x $120 = $72 of useful service. Value lost $48. Sears will not honor warranty unless I drive 200 mile trip to a remaining Sears Auto Center.

That coats $60 and all day. Warranty is useless. Sears will not issue credit based on copies of invoices and battery testing printout. Calls to remaining Sears Automotive Stores and Sears Customer service at 1 (888) 819-6963 resulted in unhelpful information that I can summarize as "sorry, we cannot help you: that warranty is only good on an identical battery bought here.

We will not issue a merchandise credit from Sears that you can use on another Sears product.

When we closed your area's Sears Automotive center we decided to abandon customer service and abandon loyal customers.Conclusion: Sears Auto-Centers are all going to close because they despise loyal customers by dishonoring Sears DieHard Gold Battery warranties.

Review about: Diehard Car Battery.

Reason of review: Warranty issue.

Monetary Loss: $48.

Preferred solution: Full refund.

I liked: Rutland vt sears automotive.

I didn't like: Close rutland vt store.

Do You Have Something To Say ?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like