$120 DieHard Battery Gold 72 months warranty. Local Sears Automotive closed subsequently.
Battery useless at 43rd month. 43/72 x $120 = $72 of useful service. Value lost $48. Sears will not honor warranty unless I drive 200 mile trip to a remaining Sears Auto Center.
That coats $60 and all day. Warranty is useless. Sears will not issue credit based on copies of invoices and battery testing printout. Calls to remaining Sears Automotive Stores and Sears Customer service at 1 (888) 819-6963 resulted in unhelpful information that I can summarize as "sorry, we cannot help you: that warranty is only good on an identical battery bought here.
We will not issue a merchandise credit from Sears that you can use on another Sears product.
When we closed your area's Sears Automotive center we decided to abandon customer service and abandon loyal customers. Conclusion: Sears Auto-Centers are all going to close because they despise loyal customers by dishonoring Sears DieHard Gold Battery warranties.
Product or Service Mentioned: Diehard Batteries Car Battery.
Reason of review: Warranty issue.
Monetary Loss: $48.
Preferred solution: Full refund.
Sears Pros: Rutland vt sears automotive.
Sears Cons: Close rutland vt store.