This review entitled “DIEHARD Battery Warranty Services or lack thereof “ denotes and showcase the abysmal distraught-disgraceful experience that one can expect from warranty services provided by Sears to its nonetheless top of line Diehard car batteries.
About 2 years and few months I bought a Diehard Sears brand battery at a local Meijers store. Note that it is a sears brand therefore Sears is solely responsible to provide warranty services to this battery since is the brand holder and thus has the responsibility of the manufacturer in providing warranty services to this item. This item is supposed covered by a 3 years replacement warranty. This battery failed miserably in about 2 years (I tried to balance the charge of the battery cells, revitilize the battery by pulse width modulation for no avail).
Subsequently, I took the natural steps to use the warranty service which implies a 3 years replacement; and went ahead to a Sears auto center which turned out to be a noxious, obtuse and obnoxious disgrace.
As one would expect, any item sold in the 21th century has a myriad of numbers and codes that are linked electronically to retailers+manufacturers+brand owners thus allowing a manufacturer+brand holder to retrieve the data of manufacturing and date of purchase, etc. With that belief in mind one normally would not keep receipts of every small item bought over 2 years ago (especially if one buys literally 1000s of things in this time period). For instance, I bought a full featured space heater at a Meijers store on a given occasion which then failed to operate and once I contacted the manufacturer by simply providing the serial number they promptly shipped me a replacement unit. That seems to be the norm nowdays, but that is not the case with Sears.
Not only this is not the norm with Sears due to the fact that the Sears representative then refused to provide any warranty services, but even indicated that even though the data of manufacturing of the battery alone would grant the warranty service that Sears could not be sure whether or not I bought the battery from a third party... That is an abysmal of disrespect and disregard to any sense of human decency since from that point on Sears was implying within the realm of its inability to provide basic warranty services that I would be trying to obtain warranty for battery bought at a junk yard which is ludicrous since nobody would dispose of a battery with a full warranty in a junk yard... or maybe they would in case it was bought at Sears since as a the in point herein demonstrated Sears customer service and warranty services are nothing but an abysmal disgraceful and noxious experience to say the least for anyone with a basic sense of decency and respect whom would expect the minimum to be expected nowdays.
Never buy anything with the Sears fantasy brand names especially if sold elsewhere since they will not provide basic warranty services, and you will also experience a clear disregard towards the basic premises of human decency and respect.
Product or Service Mentioned: Sears Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $180.
Preferred solution: Don't expect anything.
I didn't like: Sold a warranty on item they did not cover.