Upon trying to exchange my husband’s DieHard work boots well within the 90-day warranty period, the manager refused. The sole came apart after only a few weeks of wear.
The “manager” told me they were clearly improperly used “because the sole coming undone would not have occurred were they properly used.” My response, “Ummm... he was wearing them for work. The same brand he’s worn for 10+ years. Are you seriously trying to tell me that this suddenly started happening to these WORK boots and you won’t honor the warranty?!” I was again told that he would not exchange them, and that they are meant for construction.
My husband works construction. I have never felt so mistreated by anyone in customer service, especially regarding more than a decade of brand loyalty.
Product or Service Mentioned: Diehard Boots.
Reason of review: Return, Exchange or Cancellation Policy.