Product: Sears Dishwasher Repair Clear all filters (18 of 18 reviews match)
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Sears in Dothan, Alabama - Serious complaint

1.0
Details
They took my 150.00 but did not complete the repair and I have been waiting for 72 hours on Tech.s that never show up and I can not get hold of anyone that cares !
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Review
#1703433 Review #1703433 is a subjective opinion of poster.
Service
Sears Dishwasher Repair

Sears in Plano, Texas - Dishwasher

1.0
Details
Dishwasher is broke down and we cannot seem to get it fixed. I'd love to get it replaced with the right one. I've had it for a couple to three years and could not get a technician out till after I had it for 6 months which to me is pure *** Sears needs to get this dishwasher out and put the right size in they sold me the wrong one and now can't get it fixed. I am so pissed off
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#1665478 Review #1665478 is a subjective opinion of poster.
Service
Sears Dishwasher Repair

Update by user Jun 10

I have a high end Kenmore dishwasher. I had a general repair guy come over who told me that my control board was out $350 repair!!!

And the machine is only a few years old!!! Decided to get a second opinion and use sears since it was their dishwasher I was hoping they...

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Review
#1550483 Review #1550483 is a subjective opinion of poster.
Service
Sears Dishwasher Repair
1ST TECH CAME SAID HE COULDN'T REPAIR DISHWASHER BECAUSE TRIM PC IN THE WAY. 2ND TECH CAM SAID NO POWER TO UNIT FIRST TECH SHOULD HAVE ORDERED POWER UNIT CALLED TO CHECK ON PART. 2ND TECH NEVER ORDERED POWER UNIT. NOW SEARS IS SAYING THEY MUST MAKE ANOTHER APPT. 3RD...
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Review
#1421870 Review #1421870 is a subjective opinion of poster.
Service
Sears Dishwasher Repair
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Sears in Boston, Massachusetts - Two Days Later no Return Phone Call

Still waiting for my return phone call from Ms. Georgia two days later.
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Review
#1421514 Review #1421514 is a subjective opinion of poster.
Service
Sears Dishwasher Repair
1.0
Details
our dishwasher was leaking water so i contacted sears home services. a sears technician came out twice, but the problem was not fixed. they suggested i sign up for sears home warranty, which i did. a technician from always affordable repairs came and took a look at the...
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Review
#1385391 Review #1385391 is a subjective opinion of poster.
Service
Sears Dishwasher Repair
Reason of review
Poor customer service
Preferred solution
Full refund
Sears - When "Service" is defined as servicing one's self at your expense.

Update by user Sep 18, 2018

Yet another update (stupidity reaching critical mass)! Facebook messaging texts ...

Sears Thanks so much for reaching out to us, Ken.

We are disappointed to hear about the ongoing issues with your dishwasher repair. This is certainly not the type of experience we want...

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Review
#1355578 Review #1355578 is a subjective opinion of poster.
Service
Sears Dishwasher Repair
Cons
  • Refusal to honor service agreement hassle free
  • Secret policies
  • Indifferent service personnel
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Sears Poor Service
  • Indifferent
  • Secret Policies
1.0
Details
Scheduled repair tech to look at dishwasher. It wasn't draining. Tech got here. Had no supplies. Had to provide him with two towels and a bucket. The issue with the dishwasher was some Small shards of glass in the blades of the drain pump. Tech was here for 15 minutes....
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1 comment
Anonymous
#1537253

sears prices are crazy. Use a local repair company you would have paid a third of that. Rochester NY

Review
#1326623 Review #1326623 is a subjective opinion of poster.
Service
Sears Dishwasher Repair
Reason of review
Problems with payment

Sears - 1 year warranty?? Please allow for 1 month to fix.

There is no way this company stays in business much longer. Holy cow, they are the worst business I have ever had to deal with in my entire life and that includes the cable company. I bought a dishwasher from my local Sears store 7 months ago and began having issues. The technician was sent out to my house in less than two day (I can deal with that). He found the issue and said they were ordering parts and the parts would be delivered to my house direct. He then scheduled an appointment for 2 weeks out to fix the issue but only if the parts were delivered. If not, they would wait until parts were received. OK, so I am already pissed about the 2 weeks since in 2018 you can get same day delivery and they are telling me 7-10 business days to have these parts delivered. You'd think that would be the end of it and two weeks later the parts would be here and technician replaces, dishwasher works.... Yeah, if they weren't Sears maybe. Two weeks go by and I only have one of the three parts delivered so far. They call to confirm my appt. but since the parts have yet to arrive, there is nothing they can do but wait. Just spoke with a "supervisor" in god knows where and she informed me that the parts are on back order, they will reach out with a tracking number when they have been sent. No timeline and remember, it's already been 2 weeks since their initial visit. This is the best part, they said I don't qualify for a replacement but if they are unable to CREATE or find the parts needed within 21 business day (about 1 month), there could be a full replacement of the dishwasher. Yes, she said they might have to create the part.... LMAO. This company is a total joke, DO NOT buy appliances from Sears!!!!! Their 1 year warranty on an appliance (that most families need everyday) is "once broken within that one year period, give us a month to see if we can fix it, if not we will replace for free". It is actually hard to be angry with the "supervisor" because I felt like I was talking to my 10 year old son. Not to mention, she probably lives in Asia somewhere were she cannot understand why I am so upset about not have a dishwasher or it potentially taking one month to fix or replace? UGH!!
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Review
#1261530 Review #1261530 is a subjective opinion of poster.
Service
Sears Dishwasher Repair
Reason of review
Order processing issue

Contact Sears Customer Service

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
All Sears Contacts

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Sears reviews

I was lied to by sears tech.

I have a warranty for all my sears appliances. My dishwasher broke down and I called a week ago for an appt. I was told nothing was available until a week later.. okay fine, I’ll wait!! The day came, I rescheduled my day to happily await the technician, just to find out he lied and never should up.. when I called to find out what time the tech was going to arrive I was told he did and no one was home.. unbelievable!!
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Review
#1232551 Review #1232551 is a subjective opinion of poster.
Service
Sears Dishwasher Repair
Reason of review
Poor customer service