Manufacturer: Sears Category: Repair Clear all filters (4 of 4 reviews match)
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For a month now the dish washer is broken and still under the warranty, called to ask for service they gave me appointment 5 days later, then I had to wait for the parts to be delivered ( that's another week ), and when I called for technician to put the parts in they gave me appointment after another 5 days, i had to take a day off work to wait for the technician but he never show up, and when I called they offer date after 5 more days ,...
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1.9
I didn't like
  • Lack of accountability
  • Products and service quality
  • Damaged product
#994063
So disappointed in Sears today! Every appliance in my home is from Sears, never considered going any place else. Well 18 months ago I bought a new refrigerator, oven and dishwasher. Only 18 months ago! Last week my dishwasher wasnt working. Repairman came today. $400 to fix my dishwasher that cost me $450!! I didnt get the $179 extended warranty because it was basically half the price of the dishwasher and quite frankly couldnt afford it. I...
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I have bought sears products since 1987 (spent over $200.00) and have always purchased their protection agreements. Over the past 5 years it has taken Sears at least a month to repair something. This time I called about my dish washer. The appoint was for one month out. I told them it was the pump. Sears showed up and said it was the pump and they would have to order the part and would be back in about a month (making it 2 months). Sears came...
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I made a appt with a tech to repair my dishwasher the appt window was from 10am-12pm I called customer service which gave me a different time they originally said to confirm time it's now after 1:pm tech still not here if tech is late a good idea is to let the customer know so we can salvage some our day without spending most of the day just waiting on the tech to appear after the time he was to arrive and the coustmer service reps. Should get...
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2.9
I didn't like
  • Response time
  • Horrible service
#899905