Product: Sears Dishwasher Repair Clear all filters (18 of 18 reviews match)
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1.9
Details
I have a high end Samsung dishwasher with a Sears Service agreement. In the past three years it has been serviced 12 times. Only two people in our house so the demands are extremely light on use. I have been waiting, just this time ,for over two months for parts that I...
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Review
#1193711 Review #1193711 is a subjective opinion of poster.
Service
Sears Dishwasher Repair
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Let the company propose a solution

Sears in West Branch, Michigan - Horrible dishwasher, Horrible service

1.0
Details
OMG i am so angry. .I bought a new dishwasher 11/6/2017 picked it up 11/12/2017 had a licensed plumber install it at a cost of $125. It does not work correctly so I called repair service and had an appointment for today 11/30/2017 Sears called and said they have to reschedule because the repairman is sick. WHAT THE *** IS GOING ON. They have my money I have a junky dishwasher that does not work, never worked. the store I bought it from in West Branch Michigan said I can bring it back but i have to pay a 15% restocking fee, WHAT!!!!! You sold me junk!!! and I will have to pay again for a plumber to hook it up. NOT GOOD ENOUGH. If Sears does not make it right I will be in court with them, that store.
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Review
#1139710 Review #1139710 is a subjective opinion of poster.
Service
Sears Dishwasher Repair
Reason of review
Bad quality
Loss
$675
Preferred solution
Full refund
1.5
Details
Sears Appliances Failure - Ridiculousness
Sears Appliances Failure - Ridiculousness
Sears Appliances Failure - Ridiculousness
Sears Appliances Failure - Ridiculousness
Sears Appliances Failure - Ridiculousness
We have had our Kenmore STOCK No. 13472N MOD 665.13472N410 which we purchased 11/21/2014 just under 3 years ago. May of 2015 (just 6 months in) the machine stopped working. Did not wash the dishes - First repair and replacement of Control / Electrical component....
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1 comment
Anonymous
#1360912

Call the bbb and news media this is how sears operates. Rochester NY

Review
#1088496 Review #1088496 is a subjective opinion of poster.
Service
Sears Dishwasher Repair
Cons
  • Shady business practices
  • No solution
  • Refusal to not fix the problem and the lack of caring
Reason of review
Damaged or defective
Loss
$400
Preferred solution
Replacement that works as expected - One that actually washes dishes
Tags
  • Sears Service
  • Dishwasher
  • Sears Replacement Agreement
  • Kenmore Dishwasher Garbage

Sears Dishwasher Repair Review

Bought an LG dishwasher. It was working in correctly. Call Sears appliance repair and scheduled an appointment. Technician showed up in a timely manner. He was quite personable. Told me what he believed to be wrong , ordered parts. Second technician arrives to install parts. Tells me the first technician is incompetent. States that he ordered the wrong part. Supposedly repairs my dishwasher, tells me it's going to take some time to work through the system. After concluding that this also was not an effective repair I call Sears again. Another technician arrives . He tells me I need a new motor.he orders one and schedules a date to install it. They reschedule because all the parts have not arrived. Take another day off of work and wait, surprise they forgot to schedule a technician. They want to reschedule for another day, another day off work. When I try to complain they hung up on me. When I called again I was told that she would listen to me but nothing could be done. Will never deal with Sears again.
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Review
#1039998 Review #1039998 is a subjective opinion of poster.
Service
Sears Dishwasher Repair
Reason of review
Poor customer service

Repair service tech never show up, Sears refused to offer another date to match my schedule

1.9
Details
For a month now the dish washer is broken and still under the warranty, called to ask for service they gave me appointment 5 days later, then I had to wait for the parts to be delivered ( that's another week ), and when I called for technician to put the parts in they gave me appointment after another 5 days, i had to take a day off work to wait for the technician but he never show up, and when I called they offer date after 5 more days , customer service reps are rude, they said that's only what we can offer, they refused to offer better date, My dishwasher still broken, never Sears again
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Review
#994063 Review #994063 is a subjective opinion of poster.
Service
Sears Dishwasher Repair
Cons
  • Poor service
  • Products and service quality
  • Damaged product
Reason of review
Poor customer service
Loss
$450
Preferred solution
Let the company propose a solution
Tags
  • defective appliance

Sears - Dishwasher Repair Review from Ashburn, Virginia

So disappointed in Sears today! Every appliance in my home is from Sears, never considered going any place else. Well 18 months ago I bought a new refrigerator, oven and dishwasher. Only 18 months ago! Last week my dishwasher wasnt working. Repairman came today. $400 to fix my dishwasher that cost me $450!! I didnt get the $179 extended warranty because it was basically half the price of the dishwasher and quite frankly couldnt afford it. I called and spoke to a Supervisor tonight who quite frankly I could not understand her accent. She basically let me know I was indeed an *** for not getting the extended warranty. Ok, I'll give her that. But really, should an appliance last 18months? The problem with the dishwasher is the electrical control board, seems to me to be a lemon! So already disgusted, having little time to shop around, I go back to Sears tonight to look at a new dishwasher. Why am I still loyal? Well get this, not one salesperson in the appliance section!! Really? I go to hardware and ask if they can get me a salesperson for appliances. I was told they called out sick tonight and can I come back another day??? Are you kidding me?? Sears is basically telling me to go across the street to PC Richard!!! I have never had such a horrible experience with Sears ever. Im not sure if they are going out of business soon, but they will. Me, I just wanted a dishwasher for Thanksgiving. Sears, I've been a loyal customer to you for 20 years. You arent making it easy. So disappointed in your appliance and service. Please let me know your thoughts, haven't purchased a dishwasher yet. Give me a reason to stay loyal to you. Sincerely, K. Heath
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Review
#951208 Review #951208 is a subjective opinion of poster.
Service
Sears Dishwasher Repair
Reason of review
Pricing issue

Sears repair service agreements sucks

I have bought sears products since 1987 (spent over $200.00) and have always purchased their protection agreements. Over the past 5 years it has taken Sears at least a month to repair something. This time I called about my dish washer. The appoint was for one month out. I told them it was the pump. Sears showed up and said it was the pump and they would have to order the part and would be back in about a month (making it 2 months). Sears came back today and said the one part did not come and it would be around 2-3 weeks before he could come back to be sure the part arrived. At this point my dish washer is full of fuzzy black mold and other things since it has been setting for over 2 months waiting on Sears to fix it. We have now decided to see how we will do with Lowes
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Review
#922264 Review #922264 is a subjective opinion of poster.
Service
Sears Dishwasher Repair
Reason of review
Repair
Loss
$800

Sears in Yonkers, New York - Repair scheduled appt. time 3hr window

2.9
Details
I made a appt with a tech to repair my dishwasher the appt window was from 10am-12pm I called customer service which gave me a different time they originally said to confirm time it's now after 1:pm tech still not here if tech is late a good idea is to let the customer know so we can salvage some our day without spending most of the day just waiting on the tech to appear after the time he was to arrive and the coustmer service reps. Should get their stories straight when I called to see what's going on I get a different answer all the time hopefully he will arrive soon.
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Review
#899905 Review #899905 is a subjective opinion of poster.
Service
Sears Dishwasher Repair
Cons
  • Response time
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Sentence
  • Frustrated with Sears
  • dissatisfaction