Update by user Apr 16, 2012
UPDATE: RESOLVED 4/9/12 - Repair completed free of charge. Customer service rep/ scheduler was friendly, courteous, efficient.
Repair person replaced the control board & installed a new light panel with thermostatic override. You can call to see if you qualify for resolution @ 1-888-567-3438
Original review posted by user Mar 18, 2011
What would YOU do if you came home to find a strong odor (that of burnt plastic) in your house and traced it to an overheated light fixture in your fridge? Both fridge doors were firmly shut, but the interior light remained on. The plastic casing of the light fixture melted. The food items on top shelf were hot. Owners very concerned re:fire hazard.
Numerous calls placed to Sears. Note: with the Kenmore Elite Trio, there is well documented safety issue with "light fixture overheating" due to faulty relay in the main circuit board". Yet is not a recalled item.
The first Sears rep. said there is no recall, and quoted a $75 diagnostic fee plus an optional $250 fee for package which included extended warranty.
ALL personnel (a CSR, a repair dept, recall dept, resolution dept, and supervisor) reiterated that payment is required to correct this issue.The last person said to call Kenmore directly, and the same script was read.
I am concerned for my safety, and for the safety of others. This fire hazard has a great potential to cause injury and loss of life. When will it be acknowledged as a dangerous flaw and officially be recalled?
Lastly, why are Sears/ Kenmore consumers being being victimized TWICE -
receiving an unsafe product, then being charged to remove fire safety risk?
Any ideas? Please advise.
Seriously Irked with Sears
Product or Service Mentioned: Sears Repair.
Monetary Loss: $3.