Sunday 9/11/11 Sears delivered and installed a Maytag washer. The technician told me to run the first load with bleach and water only. I read all of the instructions and followed them to a T.
The washer did not fill after I put in my first load. After 30 minutes of waiting for the washer to fill. I unplugged the washer and let it reset. To my surprise it filled. However, it stopped before spinning. I decided to wait and call Sears on Monday.
Later on Sunday night I walked into my son's room and to my surprise it was flooded!!! I turned on the fan and dropped my thermostat to 60 degrees.
Monday 9/12/11 I called Sears and explained the situation. The person that I was speaking to was obviously reading from a script. He kept trying to send someone out to "repair" my washer. Why would I need a brand new washer "repaired"? I told him that preferred a new one. He agreed to send someone out with a new washer four days later!!! My son only has 1 clean uniform at this point.
The customer service rep set up a damage claim and told me to wait 72 hours before being contacted. I explained that that my son has severe allergies, autism, and he is pre-asthmatic. I also told him that this situation will lead to to mold. He continued to read from his script.
9/13/2011 I noticed that more water was in my sons bedroom and my wood floors in the hall are now damaged. I called Sears back 3 times. I was hung up on by customer service "Nicki". I called back again and I was told to continue to wait for a claims rep to contact me.
It is now 9/14/2011 all I have is a broken washer, piles of dirty laundry. damaged wood floors, wet stinky carpet, a very upset son (children with Autism prefer to stick to a routine) and a breeding ground for mold.
I contacted Sears on twitter. I did not receive a response. At this point I'm not surprised.
I guess I should contact my insurance company.
Review about: Sears Claim.