This is in response to a comment left by Stephani from the Sears Social Media Escalation Team. You can see my prior complaint dated 2-3 "Sears Has Done It Again" for reference.
In her comment left on 2-6-12, she apologized for the inconveniences that I have endured since August 2011. She wants me to email info that I have already sent on 1-10-12, from a previous complaint registered on this website. I have emailed Sears 13 times and spoken to various customer service reps. Each time, they apologize and "try" to issue me a giftcard.
I have received NOTHING!!! I am sure there is plenty of information documented about this case. I want all of my money back!!! $223.88.
Sears slogan is satifaction guaranteed or your money back.
I am NOT satified, yet they will not return my money!! It is really sad that no one at Sears seems to care...
Product or Service Mentioned: Sears Website.