Waited 10 days for a scheduled repair appointment only to have them not show up and not call. I called and was after over 4 hours of run around the only thing that I got was confirmation that this happens alot and would I like another appt.
Not one person even pretended to care. Finally I someone esculated the call and gave me a case #. The next day a man called and stated he was the Service Manager. He stated he would extend out warrenty for 6 months and would send someone out the next day.
Well I should have known - no call and no show - yet the 88 4 sears number confirmed the appt. Called again and after another three hours of the same careless attitude, I am now rescheduled for another 12 days from now - where I am ceratin they will not show up. I spent 10 thousand at Sears in the last 11 months on appliances and this is what I get.
A great Big ***! Well I will make it a mission to let everyone and any one know what type of store Sears is.
Product or Service Mentioned: Sears Repair.
Monetary Loss: $600.