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http://www.pissedconsumer.com/reviews-by-company/sears/very-poor-customer-service-20130731434733.html

This is the original post I posted more than a month back. The media person who replied to this post asked me to email her to help resolve my issue. I emailed her as instructed and never got a reply back. This is the 2nd example of their bad customer service.

First example is the situation I am going through and how much they do not care about the customers. As instructed I have emailed Their CORPORATE people 3 times now, but I have not heard back. I am sick of calling their "ONLINE SOLUTIONS" over and over again and get no help at all.

Last time I called them was a week ago, where they very frankly and rudely said they will not be able to help me and I just need to wait for the reply from CORPORATE who has not replied my 3 emails.

THANKS SEARS> I HOPE I NEVER HAVE TO DO ANY BUSINESS WITH YOU AGAIN IN FUTURE AND I WILL MAKE SURE NOBODY I LOVE NEVER DOES ANY EITHER....

Monetary Loss: $70.

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