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I recently bought a garden tractor from Sears, with a 5 year maintenance agreement and warranty.

Already, the machine will not run. It is not a gasoline problem. It starts, runs about 10 minutes, then dies and will not restart.

When I call "customer service" they tell me I have to wait 35-40 days before anyone can honor the maintenance agreement and check it for me.

I was a sucker for dealing with Sears. I had no idea they had such lousy service. Please do not make the mistake I made; avoid Sears, I will never deal with them again.

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