Sears failed to show up for three subsequent and separately schedule appointments for a warranty repair for my cooktop. This caused me three missed days of work, and nearly a month without a cooktop.
They do not employ enough repair persons to make appointments any sooner than 10 to 14 days after you call. They must be grossly overbooking their repair persons to result in failing to show up this frequently. They have no system for contacting their customers in advance when they are not coming, they just don't show up. They have no system in place for putting customers back into the next day's schedule when Sears fails to show up. When any appointment is rescheduled, regardless of the circumstances, the customer is put at the end of the 10 to 14 day waiting line.
Sears supervisors have been unable to correct these issues.
Sears' poor extended warranty service systematically weeds out any customer who actually needs warranty repair service, and keeps the customers who don't need repairs. If you think this is too cynical, remember all the health insurance companies who cancel their contracts when their customers actually got sick.
Don't buy an extended warranty, especially not one from Sears!
Product or Service Mentioned: Sears Repair.
Monetary Loss: $1400.