What terrible service!They get one star only because I have to select a star rating but if I could give them zero stars I would.
I ordered my son a hoverboard 2 weeks ago, I was told that I would receive this product today. However, when I look at the order status online, it shows "processing". I call Sears to find out where my product is that. The first rep told me it had already shipped and could not provide me with a tracking number and hung up on me!
I called again. The second rep tells me the same thing, so I asked to speak to a supervisor. He transfers me to a "case manager" who tells me there is nothing that sears can do. She explains to me that this is not a Sears product and that I have to wait for the third party vendor to refund me my money!
What third party vendor??? I did business with SEARS and SEARS took my money NOT a third party vendor. Needless to say, I am ANGRY. I paid $350 for a product that I do not have and that has not shipped to my house.
This is my sons Christmas present.
Sears is lousy and I will NEVER do business again with them.I hope there are others out there that will also stop doing business with a company that does not stand behind their product!
This reviewer shared experience about poor customer service and wants this business to issue a full refund as the author lost $350. The author is overall dissatisfied with Sears. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
Also, you can continue reading comments about Sears.
Check out the best and the worst companies in Supermarkets and Malls category for more informed decision or compare Sears to other companies on our site.