What terrible service! They get one star only because I have to select a star rating but if I could give them zero stars I would.
I ordered my son a hoverboard 2 weeks ago, I was told that I would receive this product today. However, when I look at the order status online, it shows "processing". I call Sears to find out where my product is that. The first rep told me it had already shipped and could not provide me with a tracking number and hung up on me!
I called again. The second rep tells me the same thing, so I asked to speak to a supervisor. He transfers me to a "case manager" who tells me there is nothing that sears can do. She explains to me that this is not a Sears product and that I have to wait for the third party vendor to refund me my money!
What third party vendor??? I did business with SEARS and SEARS took my money NOT a third party vendor. Needless to say, I am ANGRY. I paid $350 for a product that I do not have and that has not shipped to my house.
This is my sons Christmas present.
Sears is lousy and I will NEVER do business again with them. I hope there are others out there that will also stop doing business with a company that does not stand behind their product!
Reason of review: Poor customer service.
Monetary Loss: $350.
Preferred solution: Full refund.