Michigan Center,Michigan
With Company response Not resolved
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Briggs ENG. 331977-085-E1.

oUR RIDER BLEW A ROD. We live in Michigan so it is in the garage half the year. Our property is less than a .25 Acres.

We have less than 200 hours on this rider and it looks brand new. WE PURCHASE IT 4/2007. Sears will not do anything due to us not purchasing the extended warranty. Sears doesn't not have a complaint line.

They suggested that we contact they supplier of the Engine and see what they have to say or they will give us $100 off a new rider.

Why would I PAY $1600 FOR another LAWN MOWER if the first one is a piece of ***.

Monetary Loss: $800.

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Sears Response

Dear lobo297,

We are sorry that a part in your tractor engine has failed. As you mentioned in your post, the manufacturer of the engine may carry a warranty on the engine parts for a certain amount of time. Sears carries a 1 - 2 year warranty on most tractor's so you'd have to purchase an extended warranty for us to cover this type of defect. The information you were given about us giving a discount on a new tractor was correct. We'd be more than happy to speak with you further about this issue and offer the assistance of a personal case manager to help with this situation. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name used to post here (lobo297), for reference your issue. Please send the email to smadvisor@searshc.com. We look forward to speaking with you soon.

Thank you,

Susan R.

Social Media Moderator

Sears Social Media Support

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