I tried to return an item at Sears, with my receipt yesterday. It was a poorly designed bar-b-que.
Because I had put it together, and it was out of the box, ( which I did not save) and I used it one time, when I discovered you could not put the grill on top of the burning charcole because of the way it was designed. So the manager refused to discuss or do anything, not even a return for me.
I had been a customer for over 50 years. Why would a large store like Sears want to lose a good customer?
Review about: Sears Repair.