I purchased a LED TV from Sears(Rockingham Mall Salem NH) and after a few weeks i decided i was not happy with the quality. i was upgrading from a plasma which i've had for over 5 years now. So i brought it back to swap out with a plasma tv(same price) The gentleman said i need to pay the restocking fee and i said no way get me a manager.
The manager(Melanie) came and after a while going back and forth finally agreed to wave the restocking fee. This makes sense considering i'm paying the same price for the new tv and i have to spend more on the accessories that i need with it(3d Glasses).
So i return everything and i was told i need to special order the 3d glasses and they wouldnt be in for 2 weeks. i said fine. I received the call saying they were in and went to pick them up only to find out that they were 2 dvd players that were ordered. i was very angry because i waited so long for nothing and that the sales people have no clue what they're talking about.
i simply asked for some kind of deal off the 3d glasses because of the inconvenience of waiting all this time for nothing and i was told they cant do anything and that everyone makes mistakes. So they ended up having the glasses in stock this whole time. Since they refused to help out a customer i refunded the $300 purchase of the glasses and went to another store and spent more to get them.
Sears will not help you out. They are on commission and all they care about is making the sale. After the tender button is pressed you might as well dissappear because you are nothing to them. I will never buy from them again.