I purchased a Craftsman 4-Drawer bottom chest online for $47.99. When it came in and I picked it up and they had given me the middle chest to me instead.
I returned the item and they had told me that there was an error online and that if I wanted the bottom chest that I would have to purchase it for $189.99. The store manager turned around and walked away. I have been a manager before and that is not how you treat customers if you want them to come back.
Corporate told me that they have a disclaimer so they don't have to honor what is advertised. How do you run a company that big if you don't honor what is advertised when you have all the paperwork to back up that it was a legit order?
Product or Service Mentioned: Sears Manager.